Hi Krishna,
Do you have spare CALs on the documents which are having problems, and are they set to auto-allocate? You need to be careful moving folders around, as you can end up with CALs assigned to documents which are no longer in that place (see this post on Orphaned CALs).
If everything is configured correctly but it is not working that is a question for Qlik support (support@qlik.com), but you may want to try Qlik Community first.

For the last 3 or 4 days, we are experiencing a qlik issue which is stopping the DOC CAL users to access a particular document. hence the users are experiencing “Access Denied” errors.

my take is Qlik services are trying to block a folder and not allowing the users to validate their licenses. correct me if am wrong.

So every time there is a need for restarting the services with a changed directory name.

for ex:

The path name is changed from (removed underscore) and restarted the server and this pattern is repeating.

E:\Qlik_apps\SALES_Finance\3.Presenation\1.Application\Finance_MI.qvw

to

E:\Qlik_apps\sales finance\3.Presenation\1.Application\Finance_MI.qvw

This problem is not happening with named cal’s
For some of the users, I have promoted to them to use the named CAL’s for now removing few other’s access not using qlik for some time.

Look out for files in sub folders, these also get included. It sounds more likely though that you have programmed files. The happen when you delete a QVW from the file system that still has reload schedules or licences attached. I’ve done a blog post on fixing this scenario, if you search the archive.

In my QMC / Documents / User Documents it shows every Mounted Folder I configured but also I see some QVW files (without any folder) that I don’t know where they are. I can’t find them in Windows files. Do you know how can I “clean” them from that section? Thanks!

Hi – this is entirely possible. The QVW files in the sub folder will also appear in the QMC, just click on the + symbol to find them. They will also appear in the Access Point. You do need to be careful with sub folders though, as in the Access Point if you have apps with the same name in nested folders it is not possible to tell which app belongs to which folder. I’ve seen people get in a right muddle as they have placed an archive folder inside of their live folder and moved old copies into there.

I will try those — thanks again. Next drink is on me.

Hi Roy,

This looks like you either have the same folders mounted many times, or you have mounted different points in the same tree.

For instance, if you mount both c:\QV\Docs and c:\QV\Docs\Dasboards then any files that are in the Dasboards folder will appear twice – as folder mounts always include all sub folders as well.

You can check what your folder mounts are under System, Server, Folders.

If this list of folders looks okay, then something may have got corrupted. Try adding a dummy folder, apply it and then remove it again – this will cause the config file to get re-written. If it is still not right then looking for the config file and editing it manually may be in order – give me a shout if the first couple of fixes don’t work out for you.

Steve

I seem to have “phantom” folders in my documents tab. They have exactly the same folders and docs. If I modify one (for example, the reload schedule) all three reflect the change. Any idea how I can get rid of the two phantom folders, marked in blue with the [ and ]?

This is a Jing screenshot share, safe:

https://screencast.com/t/hAqtzH95laya

Thanks!

Simply create the new Root folder, move the contents of the current Root folder to it (.pgo files), change the Root folder in QMC Folders settings. The server should then stop and start and come up with the same settings.

If you can try this on a test server first then this would be a good thing. Note that .pgo files will get recreated from scratch if you lose them, but you will need to reassign licences. Generally moving the folder works fine though.